SiteAssist (“we,” “our,” or “us”) is a product of ByteForm, LLC.
We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently.
1. Company Information
Legal Entity: ByteForm, LLC
Address: 1111B S Governors Ave STE 37209, Dover, DE 19904, USA
Contact Email: contact@byteform.co
2. Information We Collect
We collect the following types of information:
2.1. User Account Information
- Name
- Email address
- OAuth authentication details (if applicable)
2.2. Website Visitor Data (Collected on behalf of our customers)
- IP address and geolocation data
- User agent (browser, OS, device information)
- Visitor name and email if voluntarily provided
- Chat conversation content between visitors and AI (stored in our database)
- Chat usage count (we log number of chats but do not store chat content for our own use)
2.3. Analytics Data
- We use PostHog for product analytics, which may collect additional usage and behavioral data.
3. How We Use the Information
We use collected information to:
- Provide and maintain the SiteAssist service
- Authenticate and manage user accounts
- Enable AI-powered chat functionality
- Provide customers with visitor insights (location, user agent, provided details)
- Improve service performance and user experience
- Monitor usage statistics and prevent abuse
4. Third-Party Services We Use
We may share necessary data with trusted third-party service providers to operate our platform:
- AI Model Providers: OpenAI, xAI, Anthropic, Grok
- Databases & Hosting: Upstash Vector, Upstash Redis, Neon PostgreSQL, Vercel, Fly.io
- Analytics: PostHog
- These providers process data under their respective privacy policies.
5. Data Retention
- Crawled data is retained indefinitely unless you manually delete the associated project, crawler, or resource.
- All related training data is immediately deleted when you remove an organization, project, crawler, Q&A, file, or other data source.
- Account-related data is retained until the account is deleted.
6. Data Deletion
You can delete your data at any time through your dashboard:
- Delete individual resources (e.g., crawlers, Q&A, files)
- Delete entire projects or organizations
- Delete your account entirely
When data is deleted, it is permanently removed from our active systems.
7. Children’s Privacy
We do not restrict account creation based on age.
If you believe we have collected personal information from a child without parental consent, please contact us so we can remove it.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Authenticate users
- Maintain session state
- Collect analytics via PostHog
9. Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
However, no method of transmission or storage is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted here with an updated “Effective Date.”
11. Contact Us
For any privacy-related questions or requests, contact us at:
Email: contact@byteform.co
Address: 1111B S Governors Ave STE 37209, Dover, DE 19904, USA