An unanswered question is an abandoned cart
Most shoppers who leave weren't unconvinced — they were unanswered. The answer was already on your site; they just weren't going to dig for it.
Doubt kills checkouts
"Will it fit?" "When will it arrive?" "Can I return it?" When shoppers can't get an answer at the moment of decision, they leave the cart behind.
Your inbox is full of the same ticket
Shipping, returns, sizing — most support tickets are questions your site already answers. Someone still has to reply to every one.
Your store never closes — support does
Shoppers buy at midnight and on weekends. Every hour without answers is revenue quietly walking away.
It answers at the moment of decision — and saves the sale.
The assistant pulls answers from your product pages and policies, cites where each one came from, and nudges hesitant shoppers over the line instead of into a support queue.
- Answers shipping, returns, and sizing questions instantly
- Recommends products straight from your catalog
- Rescues hesitant shoppers before they abandon carts
- Deflects repetitive tickets from your support inbox
- Cites your real policies, so answers are always right
- Sells around the clock, in 50+ languages
How it works
Add your content, customize your assistant to match your brand, and embed it on your website — all in under five minutes.
Paste your website link or upload your files (PDFs, Word docs, FAQs). SiteAssist crawls everything, understands it, and trains your assistant in seconds — no setup wizard, no AI expertise needed.
Match your brand with custom colors, logo, and tone of voice. Set your assistant's name, welcome message, and how it should answer — so it feels like a natural part of your site.
Copy one line of code and paste it into your site — or send it to your developer. Your assistant goes live instantly on any platform, ready to answer customers 24/7.
Let your assistant collect emails, book calls, and hand off to your team when needed. Connect the tools you already use to turn conversations into customers.
See every conversation, the top questions customers ask, and where you're missing answers — so you always know what to improve next.
AI your customers can actually trust
The fastest way to lose a customer is a confident, wrong answer. SiteAssist is built to be honest — it sticks to your content, shows its sources, and admits when it doesn't know.
Every answer cites its source
Visitors (and you) can see exactly which page an answer came from — no black-box guessing.
You're always in control
Review conversations, correct answers, and add custom Q&As whenever you want.
It won't make things up
When the answer isn't on your site, SiteAssist says so and offers to connect a human — instead of inventing one.
Looks like you, not a robot
Match your colors, logo, and tone so the assistant feels like a natural part of your brand.
Private and secure
Your content and conversations stay yours — never sold, and never used to train public models.
Teams already answering with SiteAssist
Founders and creators who stopped retyping the same replies — and what changed when they did.
Alan Hamlett
Founder & CEO, WakaTime
SiteAssist became our first line of support for WakaTime for Teams. It instantly answers setup and integration questions, letting our engineers focus on improving the product instead of repeating the same help replies.
Frequently Asked Questions
What store owners ask before putting SiteAssist on their storefront.