SiteAssist vs Chatbase at a glance
A plain-language look at how the two compare on the things small businesses actually ask about. Chatbase facts were checked on their public pricing page in July 2026.
| SiteAssist | Chatbase | |
|---|---|---|
| Starting paid price | $40/mo Starter ($32/mo billed yearly) with 5,000 AI replies included | $32/mo Hobby with 500 message credits included† |
| Free plan | 100 AI replies/month, no credit card required | 50 message credits/month; AI agents are deleted after 14 days of inactivity† |
| Message pricing model | Flat monthly allowance of AI replies — only your assistant's replies count | Message credits, with an auto-recharge add-on at $40 per 1,000 extra credits† |
| Branding removal | Included with paid plans | Paid add-on: $1,188/year to remove “Powered by Chatbase”† |
| Human takeover | Built in on Pro and up — jump into any conversation yourself | Not listed on their pricing page† |
| Source citations | Every answer cites the page it came from | Not advertised on their pricing page† |
| Setup path | Paste your website link — live in about 5 minutes | Build and configure an AI agent — more knobs, more to set up |
| Built for | Small businesses and non-technical teams | Developers and enterprise teams who want deep configurability |
† As of July 2026, per Chatbase's public pricing page (chatbase.co/pricing). Their plans and add-ons may have changed since.
Flat plans, no add-on math
SiteAssist has four plain plans — Free ($0), Starter ($40/mo, or $32/mo billed yearly), Pro ($150/mo, or $120/mo billed yearly), and Business ($500/mo, or $400/mo billed yearly). Each comes with a flat monthly allowance of AI replies (100, 5,000, 15,000, and 50,000), and only your assistant's replies count — visitor messages are free. Removing the SiteAssist branding is included with paid plans, not sold separately.
Chatbase prices by message credits. As of July 2026, its plans run from a free tier with 50 credits/month up to Pro at $400/mo with 15,000 credits, extra credits auto-recharge at $40 per 1,000, removing "Powered by Chatbase" is a $1,188/year add-on, and extra AI agents cost $300 per agent per year. None of that is unreasonable for teams who need it — but it's more arithmetic than most small businesses want to do before knowing their monthly bill.
A human can always take over
Some conversations should end with a person. On SiteAssist's Pro plan and up, human takeover is built in — you can watch any conversation from your dashboard and jump in yourself the moment a customer needs a person. And on every plan, when the assistant doesn't know an answer, it offers to connect the visitor with a human rather than guessing.
As of July 2026, Chatbase's public pricing page doesn't list human handoff on any plan. If a human in the loop matters to your support flow, it's worth confirming with them directly before you commit.
Answers your customers can check
The fastest way to lose a customer is a confident, wrong answer. Every SiteAssist reply cites the exact page it came from, so visitors — and you — can see where an answer originated instead of trusting a black box. When the answer isn't on your website, SiteAssist says "I don't know" and offers a human, instead of making something up. You can also review conversations, correct answers, and add custom Q&As that always win over the AI.
Live in five minutes, not an afternoon
Chatbase gives you an agent-building workflow with plenty of configuration — genuinely useful if you have a developer who wants that control. SiteAssist takes the other path: paste your website link and it reads your pages, docs, and FAQs automatically. There's no AI training step and no data uploads. When you're ready, add one script tag to your site and your assistant starts answering customers.
Switching from Chatbase?
There's nothing to migrate — SiteAssist learns straight from your website.
Step 1
Paste your link
SiteAssist reads your website's pages and builds your assistant — most sites are ready in about five minutes.
Step 2
Compare side by side
The free plan (no credit card) lets you test SiteAssist's answers against your current setup before changing anything.
Step 3
Swap the script tag
Replace your old embed with SiteAssist's single script tag — your new assistant is live for every visitor.
Chatbase alternative FAQ
Honest answers to the questions people ask when comparing SiteAssist and Chatbase.
Teams already answering with SiteAssist
Founders and creators who stopped retyping the same replies — and what changed when they did.
Alan Hamlett
Founder & CEO, WakaTime
SiteAssist became our first line of support for WakaTime for Teams. It instantly answers setup and integration questions, letting our engineers focus on improving the product instead of repeating the same help replies.
Chatbase is a trademark of its respective owner. SiteAssist is not affiliated with or endorsed by Chatbase. All Chatbase pricing and plan details on this page were checked against Chatbase's public pricing page in July 2026 and may have changed since — always confirm current pricing on their site.